A customer portal is a secure platform that enables businesses to share account-specific information with customers. It will be a one stop database for the self service of the customer to access relevant information.Users can share status that will be encrypted to keep the data safe.
Why customer portal
It will enhance the customer relationships by providing access to real time data in round the clock updated database. It provides a convenient platform for the customers to keep the data and browse through th required information. All this saves time and the trouble of searching each item differently.A well planned customer portal will cater to the customer’s needs with relevant information.
The customer requirements keep on changing with the change in market structure. Keeping abreast with the constantly changing requirements will help you to enhance the user experience
Extend customer support services by creating issue resolution portals with service tickets.
Exchange relevant documentation e.g. invoices,policies
Allow customers to arrange online payments
Ability to track the material and deliveries
Secure 24/7 self-service from desktop and mobile devices
Customise and brand your own company
Improved access to real-time information
Improved customer experience and retention levels
Enhanced visibility of transactional information
Improved internal and customer communication
Reduction of support costs
A 24/7 support from Dankosys will ensure the portal is live with minimal downtime and an at par customer experience.